Terms and Conditions
Security
Aussie Mobile Vet is a mobile service that comes to your home. We will park our Mobile Consultation Room Vans as close to your home entrance as possible (eg- driveway, outside your garage or street parking that is as close as possible). During no circumstance do our vets enter your home. Our vans are designed so they can allow our vets to carry out the best consultation in their vans. This security policy has been set in place for the protection of our mobile veterinarians and to allow us to provide a more comprehensive professional service to our clients. Our vans are equipped with security monitoring to help protect the safety of our vets.
Aussie Mobile Vet is a mobile service that comes to your home. We will park our Mobile Consultation Room Vans as close to your home entrance as possible (eg- driveway, outside your garage or street parking that is as close as possible). During no circumstance do our vets enter your home. Our vans are designed so they can allow our vets to carry out the best consultation in their vans. This security policy has been set in place for the protection of our mobile veterinarians and to allow us to provide a more comprehensive professional service to our clients. Our vans are equipped with security monitoring to help protect the safety of our vets.
Consultation Setup
Aussie Mobile Vets only operate in their Mobile Consultation Room vans. These vans are designed to be a fully contained, functional and security monitored medical consultation room. A thorough examination can be performed in these vans.
Our vans will come to your driveway or outside your house or apartment entrance so we can be as close to your home as possible. In the event that there is no parking right outside your house or apartment, we will park as close as possible to you.
Our standard consultation fee is based on a 20-minute consultation. If the consultation is longer than 20 minutes, an extended consultation fee will be incurred.
Aussie Mobile Vets only operate in their Mobile Consultation Room vans. These vans are designed to be a fully contained, functional and security monitored medical consultation room. A thorough examination can be performed in these vans.
Our vans will come to your driveway or outside your house or apartment entrance so we can be as close to your home as possible. In the event that there is no parking right outside your house or apartment, we will park as close as possible to you.
Our standard consultation fee is based on a 20-minute consultation. If the consultation is longer than 20 minutes, an extended consultation fee will be incurred.
Euthanasia
Aussie Mobile Vets perform our euthanasia consultations inside our vans. Our Vans will park as close to your home or apartment entrance as we can (dependant on parking availability), so that it is still within ‘familiar’ surroundings to your pet. Our vets and vans can be set up in advance with your pet’s comfort toys, beds and favourite items to make the room feel as ‘homely’ and comfortable as possible. Owners are given the option to be present or non-present and our vets will provide euthanasia advice and support before and after the procedure.
Aussie Mobile Vets perform our euthanasia consultations inside our vans. Our Vans will park as close to your home or apartment entrance as we can (dependant on parking availability), so that it is still within ‘familiar’ surroundings to your pet. Our vets and vans can be set up in advance with your pet’s comfort toys, beds and favourite items to make the room feel as ‘homely’ and comfortable as possible. Owners are given the option to be present or non-present and our vets will provide euthanasia advice and support before and after the procedure.
Payment
On booking a mobile consultation with Aussie Mobile Vets we will provide our clients with a rough estimation of costs. This estimate will not include an accurate value of cost for medications, procedures or diagnostic works, as this can only be determined once a full physical examination and consultation is performed on your pet.
Once your mobile vet has confirmed a booking, the Travel Fee will be deducted from your booking credit card before arrival. The remaining invoice amount will be deducted after the consultation.
Full Payment of the invoice is required after the Mobile Consultation. We do not provide any payment plan. Receipts will be issued after payment and can be printed or emailed. If the client has any financial constraints, they must notify the mobile vet on arrival before the consultation is performed.
Aussie Mobile Vet accepts Credit Cards - Visa and MasterCard and Eftpos. We do not accept AMEX or cheques.
On booking a mobile consultation with Aussie Mobile Vets we will provide our clients with a rough estimation of costs. This estimate will not include an accurate value of cost for medications, procedures or diagnostic works, as this can only be determined once a full physical examination and consultation is performed on your pet.
Once your mobile vet has confirmed a booking, the Travel Fee will be deducted from your booking credit card before arrival. The remaining invoice amount will be deducted after the consultation.
Full Payment of the invoice is required after the Mobile Consultation. We do not provide any payment plan. Receipts will be issued after payment and can be printed or emailed. If the client has any financial constraints, they must notify the mobile vet on arrival before the consultation is performed.
Aussie Mobile Vet accepts Credit Cards - Visa and MasterCard and Eftpos. We do not accept AMEX or cheques.
Bookings and Booking Confirmation
Bookings can be made via phone, email or our online Booking Information Form on our website. Bookings will be confirmed via a phone call from our mobile vet at least an hour before the booking time. If we are unable to confirm your appointment time we will call you to reschedule your appointment to the next available time slot.
Bookings can be made via phone, email or our online Booking Information Form on our website. Bookings will be confirmed via a phone call from our mobile vet at least an hour before the booking time. If we are unable to confirm your appointment time we will call you to reschedule your appointment to the next available time slot.
Cancellation and Rescheduling
We will require a minimum of 1-hour notice for any cancellation or rescheduling of any confirmed appointment. Any notice less than this will result in a loss of the Travel Fee taken at the time of booking confirmation.
We will require a minimum of 1-hour notice for any cancellation or rescheduling of any confirmed appointment. Any notice less than this will result in a loss of the Travel Fee taken at the time of booking confirmation.
Specialist Referral and Surgery/Procedure Referral
In the event that your pet needs a referral to a Veterinary Specialist centre or Veterinary Hospital, we can arrange your referral appointment for your pet. All referral procedures will require a 50% deposit before admission.
In the event that your pet needs a referral to a Veterinary Specialist centre or Veterinary Hospital, we can arrange your referral appointment for your pet. All referral procedures will require a 50% deposit before admission.
Copyright © 2018 Aussie Mobile Vet Pty Ltd All Rights Reserved
All pictures, text, design and layout of the AussieMobileVet.com.au website remain the copyright of Aussie Mobile Vet Pty. Ltd. You may use portions of the AussieMobileVet.com.au website for your personal and non commercial use subject to written approval by Aussie Mobile Vet Pty. Ltd. Use of any content from the AussieMobileVet.com.au website is strictly prohibited without prior written consent from Aussie Mobile Vet Pty Ltd and its directors. Aussie Mobile Vet Pty. Ltd. is a wholly owned subsidiary of Petstock Pty. Ltd.
All pictures, text, design and layout of the AussieMobileVet.com.au website remain the copyright of Aussie Mobile Vet Pty. Ltd. You may use portions of the AussieMobileVet.com.au website for your personal and non commercial use subject to written approval by Aussie Mobile Vet Pty. Ltd. Use of any content from the AussieMobileVet.com.au website is strictly prohibited without prior written consent from Aussie Mobile Vet Pty Ltd and its directors. Aussie Mobile Vet Pty. Ltd. is a wholly owned subsidiary of Petstock Pty. Ltd.
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